Customer Testimonials

Here's just a small selection of comments made recently about our company, products and service - take a look.

"Yesterday your staff installed a Rapid Racking delivery.
I have thanked RR for their professional service and I would like to extend the positive feedback to your company. Not all deliveries run smoothly, so I appreciate very much that yesterday's went so well. Your staff were helpful and efficient. Based on this experience, I would definitely recommend both companies.
Please pass on my thanks"

"I would like to thank you for how friendly and helpfull your staff have been while making my purchase. I spoke with Kevin and was very happy with the service he provided.
Kind regards, Alastair"

"I was absolutely amazed at the speed he got the quote back to me (same day - how is that for punctuality?)"

"Thank you to all involved in helping us out with this. Your Company has been a pleasure to deal with and I look forward to dealing with you for all of our racking needs."

"I was very impressed with the product knowledge and enthusiasm for his product. Arriving at 7.00 am was also immensely helpful. A credit to your company."

"Could you pass my thanks for resolve my delivery problem within the day!.
I now have the missing shelf.
Excellent product, excellent service."

"I can summarise our working relationship by saying that in the now nearly 5 years I’ve been dealing with your company the following is true: You also offer us a number of solutions, and not to try to get more revenue from us, simply what’s best for us as a charity!! Never been anything but 100% honest, to the point, reliable and helpful, working together often with our other contractors."

"I would like to thank you for your RAPID service, I found the gentleman very helpful and very knowledgeable. His professional aptitude was I found second to none, having dealt with a lot of idiots in my time, he is a credit to your firm, again thank you"

"Just a quick note to say thanks for the quick turnaround when replacing a damaged storage box.
It was 3 weeks after delivery that I opened it and expected trouble in having a replacement. However, your customer service agent couldn't have been more helpful and a new box arrived within 3 working days."

"I wanted to let you know that I have been very pleased with the service from Rapid Racking, from the good website, the helpfulness of customer services,the fast and well organised delivery and the product itself. Many thanks."

Quality Products - 12 month Guarantee
Everything you buy from us is guaranteed for a minimum of 1 year. If, during this time a fault develops then we will either replace it free of charge or repair it. We are proud to be an ISO 9001:2000 accredited company we listen to our customers and are pleased to introduce, amend and develop new products and services accordingly based on our customers feedback.

No Quibble Guarantee - 30 Day Satisfaction
We need you to be completely satisfied with everything you buy from us. If, for any reason, you are not delighted - simply telephone us within 30 days of delivery and we will collect your order and either replace it or offer a refund. This does not affect your statutory rights.

Great Service - Delivered in 3-5 working days
All products are stocked in our 100,000sq.ft. warehouse are delivered to you in just 5 working days. No matter how large or small, if your order is in stock we guarantee delivery. However, some products require special handling and are delivered direct to you from the factory. These items may take a little longer and we will advise if this is the case when you place your order. In certain circumstances large, heavy or awkward shaped orders may require customer assistance when delivered. You will be informed of this at the time of ordering.

Free Advice
If you are not sure what you need or you cant find a particular product - call us, were here to help. Our Customer Services team advise customers on sales on a whole host of storage applications worth millions of pounds.
Call 01285 68 68 68 (Mon-Fri 8.30am - 6pm)