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Heavu duty shelving  
 Frequently Asked Questions when using our website
Why do I need to register before I can place an order?
We want to make your online ordering as simple as possible. By registering your details will be automatically entered on your order form each time you place an order. This saves you from filling in the same information again and again. You will also be able to view previous transactions and update your details when you log in.

 

How can I order and find products using your website?
Ordering using our website is simpler then ever. Once to reach our home page you can either use the quick search facility to bring up the product ranges which meet your requirements or click on the product group and click a product area from the drop down list. You can click on the product dimensions to modify the type of product best suits your requirements - every time you amend this it will come up with an amended price and product code.

 

I cannot seem to add items to the shopping basket. Every time I check the basket it is empty?

This is probably due to a setting in your Internet Explorer browser which disables Session Cookies. Our website uses session cookies to remember what you have added to the basket and so your browser needs to be able to allow these to function correctly. Most shopping baskets work in a similar way, so I would suggest you change your settings as follows:


1. On your Microsoft Internet Explorer menu bar (5+), go to Tools and choose Internet Options
2. Select the Security tab and choose the Internet Zone (the world icon)
3. Click on Custom level and scroll down the list of options until you reach Cookie settings.
4. Make sure the Allow Session Cookies option is set to Enable.
5. Click OK and save the security settings
6. You should now be able to add items to the shopping basket without them being lost.

 

I am coming up with an error page when I try to order- what am I doing wrong?
Whilst every effort is made to make using our website as easy as possible sometimes we get it wrong. Please give our customer services team a call so we can fix the problem or explain how best to avoid  the problem. Call 01285 68 68 68 or email customerservice@rapidracking.com leaving your name and telephone number and we will contact you.

 

What payment methods do you accept?

When you order online we accept all major credit or debit cards.

Account facilities are available, subject to approval. just download an application form or call 01285 68 68 68.

All prices are exclusive of VAT & delivery. For any payment enquiries please call Customer Payments on 01285 68 66 75.

 

 

Where do I find your current Vacancies?
Click here to find our current Vacancies at Rapid Racking.

 

 
 Products
I cannot find the product I am looking for online?
We try and make finding our whole host of products as easy as possible, if you cannot find what you are looking for why not try using our quick search faclity on the home page or failing that send an email or give customer services on 01285 68 68 68 a call.
 

I have mislaid my assembly instructions?

Our shelving and storage products can be assembled in minutes, to see how easy they are to assemble why not look at our complete range of assembly instructions online.

Click here to see our complete range of assembly instructions

 

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©Copyright 2007 RapidRacking Ltd - Industrial Shelving Experts. All rights reserved. E & OE. Terms & conditions apply.

Rapid Racking Ltd, Kemble Enterprise Park, Kemble, Cirencester, Gloucestershire GL7 6BQ

Company Registered No. 1992143 (Registered in England & Wales) - VAT Reg. No. GB 728 8889 59


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